Cousins Furniture Reviews
(Rated by 2 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
5.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Price & Quality4.0
- Shipping & Delivery5.0
- Customer Service5.0
Recent Customer Reviews (2)
Darius Craig
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Lawrence Little
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Cousins Furniture Pricing
Living Room Outlet Items
£99 - £879
Fabric Sofas
£862 - £1,837
3-Seater Sofas
£799 - £3,700
Cousins Furniture Pros & Cons
Pros
1
Wide Selection and Value
2
Family-Run Business
3
Expert Sales Team
4
Flexible Payment Options
5
Express Delivery Available
CONS
1
Customer Service Issues Post-Sale
2
Delivery Charges Can Be High
3
Inconsistent Delivery Times & Stock Availability Problems
Cousins Furniture Features and Benefits
Features
Extensive Choice and Value
Offers a huge selection of world-renowned furniture brands such as Collins & Hayes, Ercol, G Plan, Harrison, Parker Knoll, and Relyon. The range covers sofas, chairs, dining and bedroom furniture, occasional pieces, and accessories to furnish every room in the home.
Bespoke Sofa Studio
Provides customers the opportunity to design their own sofas and chairs with made-to-measure sizes and comfort levels tailored to individual needs.
Family-Run Expertise
Largest independent family-run retailer in the Midlands with a heritage dating back to 1921. Staff includes friendly expert sales advisors trained extensively in each department for personalized service.
Luxury Destination Shopping Experience
Large showrooms with free parking that allow customers to conveniently furnish every room under one roof. Stores are spacious—six times larger than average—with over 120 living room settings and more than 70 beds on display.
Additional Services
Includes bespoke services at stores like Dudley location; free customer Wi-Fi; late-night shopping options; expert design advice available for those needing help making informed decisions about home furnishings.
Innovative Furniture Options
Some products like snuggler sofas may include additional features such as built-in cup holders, USB charging ports or reclining options for added convenience.
Comprehensive One-stop Shop
Ability to furnish an entire home from a single retailer simplifies shopping while ensuring style consistency across rooms.
Tailored Comfort & Style
Bespoke sofa studio allows customization beyond standard offerings enhancing customer satisfaction.
Trusted Family Business
Longstanding reputation combined with knowledgeable staff ensures reliable quality advice and service.
Wide Range of Styles & Materials
From modern velvets to traditional chenille fabrics in various colors catering to diverse tastes.
Convenience & Accessibility
Large showrooms with ample parking make visiting easy; online browsing complements physical store experience.
Wide Selection and Value
Offers an extensive range of living, dining, and bedroom furniture with a focus on high quality and great value for money. They stock leading furniture brands and provide a variety of styles to suit different tastes.
Family-Run Business
Established since 1985, it is the largest independent family-run furniture retailer in the Midlands, which may appeal to customers valuing personalized service and tradition.
Expert Sales Team
The sales advisors are described as expert, friendly, courteous, and helpful in guiding customers through their purchases both online and in-store.
Flexible Payment Options
Customers can buy with only a 25% deposit upfront.
Express Delivery Available
Provides options for faster delivery services to meet customer needs.
Lowest Price Promise Guarantee
Ensuring competitive pricing in the market.